TERMS AND CONDITIONS
General Provisions
These Terms and Conditions define the terms of reservation and the service of short-term or long-term rental of Properties available in the Company’s offer.
As part of the short-term or long-term rental service of the Property, the Company undertakes to provide the Property selected by the Client for use for a specified period, and the Client undertakes to pay the agreed rent to the Company.
The Terms and Conditions specify the terms of concluding and terminating short-term or long-term Property rental agreements, additional services, as well as the types and scope of services provided electronically by the Company, the rules for providing these services, and the conditions for concluding and terminating agreements for the provision of electronic services.
In matters not regulated by these Terms and Conditions, the relevant provisions of Spanish law shall apply.
The Company makes every effort to ensure that the services provided through the Website are of the highest standard; however, the Company does not exclude the possibility of temporarily suspending the availability of the Website in the event of necessary maintenance, inspection, equipment replacement, or due to the need to modernize the Website or change the platform, software, or service provider.
Each Service Recipient, upon undertaking activities aimed at using the Electronic Services of the Website, is obliged to comply with the provisions of these Terms and Conditions.
Before concluding the Rental Agreement, the Client is obliged to read and accept the Terms and Conditions.
Definitions contained in the Terms and Conditions
The terms used in these Terms and Conditions have the following meanings:
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Reservation Form – a form available on the Website enabling the conclusion of the Rental Agreement;
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Client – a Service Recipient who intends to conclude or has concluded a Rental Agreement with the Company;
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Property – the property subject to the Rental Agreement;
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External Platforms – as defined in point 4.1. of the Agreement;
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Terms and Conditions – these Website terms and conditions;
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Reservation – an activity involving the selection of a Property, the date of stay in the Property by the Client, persons to stay with him in the Property, and other conditions of such stay indicated in the Terms and Conditions, made via the Website, through which the Rental Agreement is concluded in accordance with the terms of the Reservation and these Terms and Conditions;
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Website – the website www.iimrentals.com;
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Company or Service Provider – the Spanish limited liability company „INTERNATIONAL INVESTMENT MARBELLA RL, S.L.U.“, with N.I.F B70759014, headquartered at Avenida José Banús, Edificio Málaga 2, apartamento 2D, Nueva Andalucía, Marbella (Málaga); registered in the Commercial Register in Malaga, volume 6,473, sheet 157, page MA-180.336, email address: […];
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Rental Agreement – a property rental agreement concluded between the Company as the lessor and the Client as the lessee for tourist or recreational purposes via the Website;
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Electronic Service – a service provided electronically by the Service Provider to the Service Recipient via the Website;
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Service Recipient – a natural person, legal person, or organizational unit without legal personality, which the law grants legal capacity, using the Electronic Service;
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Inquiry – an activity involving the selection of a Property, the date of stay in the Property by the Client, persons to stay with him in the Property, and other conditions of such stay indicated in the Terms and Conditions, made via the Website or by phone, through which the Rental Agreement may be concluded in accordance with the terms of the Reservation and these Terms and Conditions.
Inquiry and Reservation
A condition for submitting an Inquiry or Reservation is reading and accepting the Terms and Conditions at the time of submitting the Inquiry and Reservation.
Inquiries or Reservations regarding the Property can be made in the following ways:
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via the Reservation Form available on the Website;
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via a message sent to the email address provided on the Website;
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via the phone number provided on the Website.
Additionally, Property Reservations can also be made through a platform with which the Company cooperates and through which it is possible to conclude a Rental Agreement – in case the Company undertakes such cooperation.
When submitting an Inquiry or Reservation, the Client is obliged to provide the following information:
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first and last name;
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email address;
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phone number;
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stay period;
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selected Property;
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number of persons covered by the Reservation, i.e., the number of persons who will stay in the Property – provided that this number does not exceed the maximum allowable number indicated for the given Property;
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planned arrival time;
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additional preferences, comments, questions – if any.
During the Inquiry or Reservation, the Client may also provide additional preferences, comments, questions – if any.
The Company declares that it has legal title to the Property subject to the Rental Agreement concluded with the Client and that it is authorized to provide the service of temporary provision of the Property for tourist or recreational purposes.
The Company informs that the aforementioned legal title does not have to be (and in relation to at least some Properties is not) ownership of the Property. For this reason, upon the Client’s Inquiry, the Company will check the availability of the Property selected by the Client and – if such Property is available on the date selected by the Client – will confirm to the Client the possibility of Reservation of the Property and conclusion of the Rental Agreement concerning the aforementioned Property.
In the case of an Inquiry made via the Website, the Company will respond to the Inquiry to the email address provided by the Client when submitting the Inquiry.
In the case of a Reservation made via the Website, the Company will confirm the Reservation by delivering an email – to the email address provided by the Client when making the Reservation – containing information about the confirmation of the Reservation, a summary of the Reservation, and the total cost of the Reservation and Rental Agreement. The Company’s confirmation of the Reservation binds the Client to the Reservation.
Upon receipt by the Client of the email referred to in point 9 above, the Rental Agreement between the Company and the Client is concluded.
Notwithstanding the above, the Company may provide additional services, including, among others: cleaning of the Property, airport pickup of the Client, organization of Client transport to a place indicated by him, provision of additional Property equipment to the Client, e.g., children’s equipment.
Reservations made via external platforms
The Service Provider informs that all or part of the Properties made available through the Website may also be subject to reservation via external online platforms, such as Airbnb or Booking.com (hereinafter: „External Platforms“).
Fees
A Client who has made a Reservation may be required – in accordance with the terms of the Reservation – to make an immediate payment of a portion of the Rental Agreement price specified in the Reservation summary.
A Client who has concluded a Rental Agreement is obliged to pay for the Rental Agreement in accordance with its terms.
During the Inquiry process, a Client with a discount code may enter it in the designated field, which will result in a reduced price for the Reservation or rental under the Rental Agreement.
The payment date is the date on which the payment is credited to the Company’s bank account.
Prices listed on the Website are in euros (EUR), are gross prices, and include all applicable taxes – unless stated otherwise.
Payments can be made using the payment methods available on the Website.
The information on the Website does not constitute an offer within the meaning of applicable law. By submitting an Inquiry or Reservation, the Client makes an offer to conclude a Rental Agreement for a specified Property under the conditions provided on the Website.
The price of the Rental Agreement for a given Property shown on the Website is binding at the time the Client makes the Reservation and thus concludes the Rental Agreement. This price will not change regardless of price changes on the Website that may occur for various Properties after the Client has entered into the Rental Agreement.
The price indicated in the Inquiry is binding only if the Client makes a Reservation, and thus concludes a Rental Agreement, on the same day as the Company’s response to the Inquiry (unless otherwise stated), subject to the fact that making a Reservation or concluding a Rental Agreement for a given Property may become impossible due to unforeseen events for which the Company is not responsible, or due to an earlier Reservation, and thus a concluded Rental Agreement, by another Client.
Reservation Change or Cancellation
Changing a Reservation is only possible if the selected Property is still available for the new date chosen by the Client. If the rental price of the Property on the new date is higher than the original one, the Client must cover the price difference. If the price is lower, the Company will refund the difference promptly, no later than within 14 days.
A Reservation may be cancelled by the Client up to 7 days before the planned start date of the stay. In such case, the amount paid by the Client, less a cancellation fee equal to 10% of the Rental Agreement price, will be refunded promptly, no later than within 14 days, to the bank account specified by the Client. If the Reservation is cancelled after this period, no costs related to the Reservation or the Rental Agreement will be refunded.
Apart from the case mentioned above, the Reservation may be cancelled by the Company if, for reasons beyond the Client’s control, it is not possible to make the Property available in proper condition on the agreed date. For example, the Property may be unavailable due to force majeure, breakdowns, reservation system errors, the Company losing legal title to the Property, or the Property being withdrawn from the reservation system. In such cases, the Client will be offered an alternative Property of comparable standard and date, subject to availability, or a free cancellation.
The Company reserves the right to cancel the Reservation – and thus terminate the Rental Agreement – due to force majeure within 14 days of its occurrence. If the Company cancels the Reservation for this reason and a new date is not agreed upon with the Client, the Company must refund the costs paid by the Client.
Check-in and Check-out
Unless otherwise specified on the Website, especially in the Reservation Form, the check-in time begins at […] on the first day of the stay, and check-out must be completed by […] on the last day.
Check-in and check-out are only possible during the stay period.
These processes follow instructions provided to the Client by the Company.
At check-in, the Company reserves the right to collect a deposit of […] PLN as security against damages caused by the Client or accompanying persons. The deposit amount may vary depending on the length of stay, number of guests, and additional services ordered. If a deposit is required, the Client will be informed no later than before the Reservation is made. Using the deposit to cover damages does not prevent the Company from seeking further compensation.
Before the end of the stay, the Client and accompanying persons are required to check out and vacate the Property. If they do not leave or fail to check out on time, the Client will be charged […] EUR for each additional hour spent on the Property.
Upon check-out, the Client and accompanying persons must return all items, especially keys, to the Property or another place designated by the Company (e.g., a mailbox), or hand them over to the Company’s representative.
The Company reserves the right to inspect the technical condition of the Property at check-out. If any damages are found, the Client must cover the full repair costs.
Late check-in, early check-out, or fewer guests than indicated in the Reservation due to reasons not attributable to the Company do not entitle the Client to a refund for unused services.
Obligations of the Client and Accompanying Persons
The Client and accompanying persons must use the Property only for tourism or leisure purposes.
They must not sublet or share the Property with third parties.
They must not allow others to use the Property for overnight stays unless listed in the Reservation. If more people than stated in the Reservation stay overnight, the Client will be charged […] EUR per person per night.
Quiet hours are from 10:00 PM to 6:00 AM.
Organizing parties without prior written consent from the Company is prohibited.
Smoking (including e-cigarettes) and the use of psychoactive substances are strictly forbidden. Violation may result in an additional fee of […] PLN.
The Client must secure the Property each time they leave, which includes locking doors, storing keys securely, closing windows, turning off unnecessary lights, shutting off water and gas (if applicable), and performing other reasonable security actions.
Clients may not remove any items from the Property.
Clients must return the Property in undamaged condition, excluding normal wear and tear.
The Company or its representative may enter the Property to repair malfunctions.
Pets
Pets are not allowed on the Property.
If pet stays are permitted, the Client will be informed no later than before the Reservation. In such cases, the following terms apply.
A surcharge may apply for pet stays. The Client will be informed of the amount beforehand. The fee may vary depending on the Property and number of pets.
The Client must clean up after the pet.
The Client is liable for damages caused by the pet.
Liability
The Client is liable for damages caused by themselves or accompanying persons.
The Company is not liable for inconveniences beyond its control, such as construction works, utility outages, or noise.
The Company is not responsible for belongings left by the Client or their companions.
The Company is not responsible for vehicle damage or theft unless caused by the Company on Property grounds.
The Client must cover any damage caused by themselves or their companions and report it to the Company without delay.
In cases of contamination (e.g., vomit, wine stains), the Client must cover cleaning costs.
The Company reserves the right to seek further compensation beyond the deposit.
Neither party is liable for non-performance due to force majeure.
Complaints
Clients may file complaints via email to […] or in writing to […].
The complaint should include as many details as possible, including the nature and date of the issue and contact details.
The Company will respond promptly, no later than within 14 days.
Responses will be sent by letter, email, or another durable medium.
Complaints regarding Reservations made through External Platforms should be directed to the respective platform following its procedures.
Right of Withdrawal from the Rental Agreement
The Company informs that the right to withdraw from a distance or off-premises contract does not apply to accommodation services not intended for residential purposes or those related to leisure.
Both parties may withdraw from the Rental Agreement if the other party fails to meet its obligations within a strictly defined deadline.
Types and Scope of Electronic Services
The Service Provider enables the use of Electronic Services via the Website in the form of Reservations and Rental Agreement conclusions.
Electronic Services are provided under the Terms and Conditions.
The Service Provider may post advertisements on the Website, which are part of the Website and its materials.