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TERMS AND CONDITIONS

1. General Provisions

  1. These Terms and Conditions define the rules for reservations and short-term or long-term rental services of Properties offered by the Company.

  2. As part of the short-term or long-term rental service, the Company undertakes to make the selected Property available to the Client for a specified period of time, and the Client undertakes to pay the agreed rent to the Company.

  3. These Terms and Conditions set out the terms of conclusion and termination of short-term or long-term Rental Agreements, additional services, as well as the types and scope of services provided electronically by the Company, the rules for providing these services, and the conditions for concluding and terminating contracts for the provision of electronic services.

  4. Matters not regulated in these Terms and Conditions shall be governed by the relevant provisions of Spanish law.

  5. The Company makes every effort to ensure that the services provided within the Website are of the highest quality; however, the Company does not exclude the possibility of temporarily suspending the availability of the Website in the event of the need to carry out maintenance, inspections, equipment replacement, modernization of the Website, or changes to the Website’s platform, software, or system provider.

  6. Each Service Recipient, upon undertaking actions aimed at using the Electronic Services of the Website, is obliged to comply with these Terms and Conditions.

  7. Before concluding a Rental Agreement, the Client is obliged to read and accept the Terms and Conditions.

2. Definitions

  1. The terms used in these Terms and Conditions shall have the following meanings:
    a) Reservation Form – a form available on the Website enabling the conclusion of a Rental Agreement;
    b) Client – a Service Recipient who intends to conclude or has concluded a Rental Agreement with the Company;
    c) Property – the property subject to the Rental Agreement;
    d) External Platforms – as defined in clause 4.1. of the Agreement;
    e) Terms and Conditions – these Terms and Conditions of the Website;
    f) Reservation – the act of selecting a Property, the dates of stay in the Property by the Client, the persons staying with the Client in the Property, and other conditions of such stay specified in the Terms and Conditions, made via the Website, through which a Rental Agreement is concluded in accordance with the terms of the Reservation and these Terms and Conditions;
    g) Website – the website www.iimrentals.com;
    h) Company or Service Provider – the Spanish limited liability company “INTERNATIONAL INVESTMENT MARBELLA RL, S.L.U.”, with N.I.F B70759014, registered office at Avenida José Banús, Edificio Málaga 2, apartamento 2D, Nueva Andalucía, Marbella (Málaga), registered in the Commercial Register of Málaga, volume 6,473, sheet 157, page MA-180.336, email address: info@iimrentals.com;
    i) Rental Agreement – a property rental agreement concluded between the Company as the landlord and the Client as the tenant, for tourist or leisure purposes, via the Website;
    j) Electronic Service – a service provided electronically by the Service Provider to the Service Recipient via the Website;
    k) Service Recipient – a natural person, legal person, or organizational unit without legal personality, to whom the law grants legal capacity, using the Electronic Service;
    l) Inquiry – the act of selecting a Property, dates of stay in the Property by the Client, the persons staying with the Client in the Property, and other conditions of such stay specified in the Terms and Conditions, made via the Website or by phone, through which a Rental Agreement may be concluded in accordance with the terms of the Reservation and these Terms and Conditions.

3. Inquiry and Reservation

  1. A condition for submitting an Inquiry or Reservation is reading and accepting the Terms and Conditions at the time of submitting the Inquiry or Reservation.

  2. Inquiries or Reservations regarding Properties may be made in the following ways:
    a) via the Reservation Form available on the Website;
    b) via an email sent to the email address provided on the Website;
    c) via the telephone number provided on the Website.

  3. Additionally, Reservations of Properties may also be made via a platform with which the Company cooperates and through which it is possible to conclude a Rental Agreement – if the Company engages in such cooperation.

  4. When submitting an Inquiry or Reservation, the Client is required to provide the following information:

    • first name and surname;

    • email address;

    • telephone number;

    • period of stay;

    • selected Property;

    • number of persons covered by the Reservation, i.e. the number of persons who will stay in the Property – provided that this number may not exceed the maximum number permitted for the given Property;

    • planned time of arrival;

    • additional preferences, comments, questions – if any.

  5. During the Inquiry or Reservation, the Client may also provide additional preferences, comments, or questions – if any.

  6. The Client and persons staying with the Client in the Property in accordance with the Reservation acknowledge that, due to generally applicable legal provisions, they may be required to perform additional actions related to making the Reservation and concluding the Rental Agreement, e.g., to provide photographs or scans of their identity documents in order to complete the Reservation.

  7. The Company declares that it holds a legal title to the Property subject to the Rental Agreement concluded with the Client and that it is authorized to provide the service of temporarily making the Property available for tourist or leisure purposes.

  8. The Company informs that the above-mentioned legal title does not have to (and in relation to at least some Properties does not) constitute ownership of the Property. For this reason, following the Client’s Inquiry, the Company will verify the availability of the selected Property and – if the Property is available during the period selected by the Client – confirm to the Client the possibility of making a Reservation and concluding a Rental Agreement for the given Property.

  9. In the case of an Inquiry made via the Website, the Company will respond to the Inquiry to the email address provided by the Client when submitting the Inquiry.

  10. In the case of a Reservation made via the Website, the Company will confirm the Reservation by sending an email – to the email address provided by the Client when making the Reservation – containing information on the confirmation of acceptance of the Reservation, a summary of the Reservation, and the total cost of the Reservation and Rental Agreement. Confirmation of acceptance of the Reservation by the Company binds the Client to the Reservation.

  11. Upon receipt by the Client of the email referred to in point 10 above, a Rental Agreement is concluded between the Company and the Client.

  12. Notwithstanding the above, the Company may provide additional services, including but not limited to: cleaning of the Property, airport pick-up, arranging transport for the Client to a designated place, and providing the Client with additional equipment for the Property, e.g., children’s equipment.

    4. Reservations Made Through External Platforms

    1. The Service Provider informs that all or some of the Properties made available through the Website may also be subject to reservations via external online platforms, such as Airbnb or Booking.com (hereinafter: „External Platforms“).

    5. Fees

    1. A Client who has made a Reservation may be required – in accordance with the terms of the Reservation – to pay immediately part or all of the Rental Agreement price indicated in the Reservation summary.

    2. A Client who has concluded a Rental Agreement is obliged to make payment in accordance with the terms of the Rental Agreement.

    3. Under the Rental Agreement, accommodation of children up to and including 4 years of age in the Property is free of charge. In case of justified doubts as to the age of the child, the Company reserves the right to request confirmation of the child’s age by the Client by presenting a document containing the child’s date of birth. If, despite the age declared by the Client, the child is older than 4 years or if the Client does not possess or refuses to present such a document, the Client shall be obliged to pay for the child’s stay under the general terms.

    4. During the Inquiry, a Client holding a discount code may enter it in the designated field, as a result of which the price of the Reservation or rental under the Rental Agreement shall be reduced.

    5. The date of payment is the date the payment is credited to the Company’s bank account.

    6. Prices listed on the Website are given in euros (EUR), are gross prices, and include all applicable taxes – unless otherwise indicated.

    7. Payments may be made using the payment methods available on the Website.

    8. Information contained on the Website does not constitute an offer within the meaning of the law. By submitting an Inquiry or Reservation, the Client makes an offer to conclude a Rental Agreement for a specific Property under the terms indicated on the Website.

    9. The price of the Rental Agreement for a given Property as displayed on the Website is binding at the time the Client makes a Reservation and thereby concludes the Rental Agreement. This price will not change regardless of subsequent changes to prices on the Website which may occur for specific Properties at later dates after the Client has concluded the Rental Agreement.

    10. The price indicated in an Inquiry is binding only if the Client makes a Reservation and thereby concludes a Rental Agreement on the day the Company responds to the Inquiry (unless otherwise stipulated), provided that making a Reservation or concluding a Rental Agreement for the given Property may be impossible due to unforeseen events beyond the Company’s control, or as a result of the Property having already been reserved – and thereby rented – by another Client.

    6. Change or Cancellation of Reservation

    1. A change to the Reservation is only possible if the Property in the newly selected period has not yet been reserved. If the rental price of the Property in the new period is higher than the previous one, the Client shall be obliged to pay the difference. If the rental price of the Property in the new period is lower than the previous one, the Company shall refund the Client the difference in the price without delay, no later than 14 days.

    2. Cancellation of a Reservation by the Client is possible up to 7 days before the planned start date of the stay in the Property. In such a case, the amount paid by the Client, reduced by the cancellation fee (amounting to 30% of the Rental Agreement price), shall be refunded without delay, no later than 14 days, to the bank account indicated by the Client. In the case of cancellation after this deadline, no costs related to the Reservation or the Rental Agreement shall be refunded to the Client. The provisions of this clause 6.2 do not apply to so-called non-refundable Reservations, i.e., Reservations for which cancellation is not possible. Information on whether a Reservation is refundable or non-refundable will be provided to the Client no later than before making the Reservation.

    3. Apart from the situation described in clause 6.2 above, a Reservation may be canceled by the Company if, for reasons beyond the Client’s control, it is not possible to deliver the Property to the Client in accordance with the Reservation and in a condition suitable for its intended use. For example, the inability to deliver the Property to the Client may result from force majeure, failure in the Property, reservation system error, loss by the Company of its legal title to the Property, or withdrawal of the Property from the Company’s reservation system. In such a case, the Client shall be offered, as far as possible and available, a Property of comparable standard and in a comparable period, or the possibility of free cancellation of the Reservation.

    4. The Company has the right to cancel the Reservation – and thus terminate the Rental Agreement – for reasons of force majeure, within 14 days of their occurrence. If the Company cancels the Reservation due to force majeure and the Company and the Client do not agree on a new Reservation date, the Company shall be obliged to refund the costs paid by the Client under the Rental Agreement.

    7. Check-in and Check-out

    1. The hotel day – unless otherwise specified on the Website, in particular in the Reservation Form – starts at 16:00 on the day of arrival in accordance with the Reservation and ends at 11:00 on the day of departure in accordance with the Reservation.

    2. Check-in and check-out at the Property is only possible during the hotel day.

    3. Check-in and check-out are carried out in accordance with the instructions provided to the Client by the Company.

    4. Check-in or check-out during night hours (i.e., between 22:00 and 06:00) is only possible after prior contact with the Company at least 24 hours before the planned time of check-in. In the case of check-in or check-out during night hours, the Client is obliged to pay an additional fee of EUR 50.

    5. Upon check-in, the Company reserves the right to collect a deposit of EUR 300 as security for any damages caused by the Client or persons staying with them during their stay in the Property. The amount of the deposit may vary depending on the length of stay, number of persons included in the Reservation, and additional services ordered. If the Client is required to pay a deposit, they will be informed of this no later than before making the Reservation. Satisfaction of the Company’s claims from the deposit does not exclude the Company from pursuing claims exceeding the deposit amount.

    6. Before the end of the last hotel day under the Rental Agreement, the Client and persons staying with them are obliged to check out and vacate the Property. In the case of failure to vacate the Property or failure to check out before the end of the last hotel day, the Client shall be obliged to pay EUR 500 for each additional hour of stay.

    7. At check-out, the Client and persons staying with them under the Reservation are obliged to return all items, in particular any keys related to the Property, which they received from the Company under the Rental Agreement or which were found in the Property – leaving them in the Property or in the place indicated by the Company (e.g., a letterbox installed on the Property), or handing them over to a representative of the Company.

    8. The Company reserves the right to inspect the technical condition of the Property at check-out. In the case of damage caused during the Client’s stay, the Client shall be obliged to cover the full cost of repair.

    9. Later check-in, earlier check-out, or a smaller number of persons using the Property – compared to the date of check-in, check-out, or the number of persons indicated in the Reservation – for reasons not attributable to the Company, does not entitle the Client to request a refund for unused services.

      8. Obligations of the Client and Persons Staying in the Property

      1. The Client and persons staying with them under the Reservation are obliged to use the Property exclusively for tourist or leisure purposes.

      2. The Client and persons staying with them under the Reservation are prohibited from subletting the Property or making it available free of charge to any third parties.

      3. The Client and persons staying with them under the Reservation are prohibited from making the Property available for accommodation purposes to persons other than the Client and persons indicated in the Reservation. If the number of persons using the Property for accommodation purposes exceeds the number indicated in the Reservation, the Client will be charged an additional fee of EUR 200 per additional person per night.

      4. The Client and persons staying with them are obliged to observe night-time quiet hours, applicable between 22:00 and 06:00.

      5. Organizing any type of parties in the Property without the prior written consent of the Company – under penalty of nullity – is prohibited.

      6. Smoking of cigarettes, electronic cigarettes, and the use of psychoactive substances in the Property is strictly prohibited. In case of violation of this prohibition, the Company may charge an additional fee of EUR 1,000 for deodorization of the Property.

      7. The Client and persons staying with them under the Reservation are obliged – each time they leave the Property – to secure the Property, which means locking the entrance doors with a key, storing the keys in a way that prevents third parties from accessing them, closing windows, turning off unnecessary lighting, shutting off water, gas devices (if any), and carrying out any other reasonable security measures.

      8. The Client and persons staying with them are not entitled to remove items located in the Property from its premises.

      9. The Client and persons staying with them are obliged to return the Property in an undamaged condition, except for normal wear and tear.

      10. The Company or a person designated by the Company has the right to enter the Property in order to remove a failure or breakdown.

      9. Pets

      1. The presence of animals, including pets, in the Property is not allowed.

      2. If the presence of pets in the Property is allowed, the Client will be informed no later than before making the Reservation. In such case, the following provisions of this section shall apply.

      3. An additional fee may be charged for the stay of pets in the Property. The Client will be informed of such fee, including its amount, no later than before making the Reservation. The fee may vary depending on the Property indicated by the Client and the number of pets staying.

      4. The Client is obliged to clean up after the pet staying in the Property.

      5. The Client is liable for damages caused by the pet staying in the Property.

      10. Liability

      1. The Client is liable for any damages caused by themselves or persons staying with them in the Property.

      2. The Company is not liable for any inconveniences during the stay beyond its control, in particular those related to: construction or finishing works carried out on or around the Property, interruptions in utility supply for reasons beyond the Company’s control, or noise from neighboring Properties.

      3. The Company is not liable for items left in the Property by the Client or persons staying with them.

      4. The Company is not liable for the loss or damage of a vehicle left by the Client or persons staying with them on the premises of the Property, near the Property, or in external parking areas, except when the loss or damage results from the fault of the Company.

      5. The Client is liable for damages caused by themselves or persons staying with them in the Property – both in accordance with the Reservation and by other persons staying with them – and is therefore obliged to repair the damage or cover its equivalent value. Additionally, the Client must report such damages to the Company immediately – but no later than at the time of check-out or leaving the Property before the end of the last hotel day. Failure to report damages within this time shall be deemed that the damage occurred during the Client’s rental of the Property (unless identified earlier).

      6. In the event of contamination of the Property with vomit or other contamination requiring restoration works (e.g., wine stains on walls), the Client – upon the Company’s request – is obliged to cover the necessary cleaning costs.

      7. The Company in all cases reserves the right to seek compensation – including amounts exceeding the deposit paid by the Client – under general principles of law.

      8. Neither the Company nor the Client shall be liable for failure or improper performance of their obligations under the Rental Agreement if such failure or improper performance is due to force majeure.

      11. Complaints

      1. In the event of irregularities, the Client has the right to submit a complaint. Complaints may be submitted by email to info@iimrentals.com or in writing to Avenida Jose Banus 2/2D, 29660 Marbella (Malaga).

      2. In the complaint, the Client should provide as much information and circumstances regarding the irregularity as possible, in particular the type of irregularity, its date, and contact details. This will significantly facilitate and speed up the handling of the complaint by the Company.

      3. The Company will respond to the Client’s complaint without delay, no later than 14 days from the date of submission.

      4. The response to the complaint will be provided in writing, by email to the address from which the complaint was sent, or on another durable medium.

      5. Complaints regarding reservations or rental agreements made via External Platforms should, where possible, be directed primarily to the given External Platform in accordance with its complaint procedures.

      12. Right of Withdrawal from the Rental Agreement

      1. The Company informs that in the case of contracts for the provision of accommodation services, other than for residential purposes, or services related to leisure, the right to withdraw from a contract concluded remotely or outside business premises does not apply.

      2. The right to withdraw from the Rental Agreement is available to both the Company and the Client in the event of the other party’s failure to perform its obligation within a strictly specified time.

      13. Types and Scope of Electronic Services

      1. The Service Provider enables the use of the Electronic Service via the Website in the form of making Reservations and concluding Rental Agreements.

      2. The provision of Electronic Services to Service Recipients on the Website takes place under the conditions set out in these Terms and Conditions.

      3. The Service Provider has the right to place advertising content on the Website. Such content constitutes an integral part of the Website and the materials presented therein.

      14. Conditions for the Provision and Conclusion of Electronic Service Agreements

      1. The provision of Electronic Services specified in these Terms and Conditions by the Service Provider is free of charge.

      2. The agreement for the provision of the Electronic Service consisting of enabling the Client to make a Reservation and conclude a Rental Agreement via the Website is concluded for a definite period and terminates when the Reservation is made, the Rental Agreement is concluded, or the Client ceases to make or conclude them.

      3. The technical requirements necessary for cooperation with the ICT system used by the Service Provider are as follows:
        a) a computer (or mobile device) with Internet access;
        b) access to email;
        c) an internet browser;
        d) cookies and JavaScript enabled in the internet browser.

      4. The Service Recipient is obliged to use the Website in a manner consistent with the law and good practices, respecting the personal rights and intellectual property rights of third parties.

      5. The Service Recipient is obliged to enter data consistent with the actual state.

      6. The Service Recipient is prohibited from providing unlawful content.

      15. Complaints Related to the Provision of Electronic Services

      1. The Service Recipient may submit complaints related to the provision of Electronic Services via the Website by sending an email to info@iimrentals.com.

      2. In the complaint, the Service Recipient should provide as much information and circumstances as possible regarding the subject of the complaint, in particular the type and date of the irregularity and contact details. This will significantly facilitate and speed up the handling of the complaint by the Service Provider.

      3. The Service Provider shall handle the complaint without delay, no later than 14 days from its submission.

      4. The Service Provider’s response to the complaint will be sent to the Service Recipient’s email address provided in the complaint or in another manner indicated by the Service Recipient.

      16. Intellectual Property

      1. All content posted on the Website is protected by copyright. The Service Recipient bears full responsibility for any damage resulting from the use of any content of the Website without the consent of the entitled entity.

      17. Personal Data

      1. The administrator of the personal data of the Client and the Service Recipient is the Company.

      2. Detailed information regarding the processing of personal data is contained in the Privacy Policy available on the Website.

      18. Final Provisions

      1. Agreements concluded via the Website are concluded in accordance with Spanish law.

      2. In the event of inconsistency of any part of the Terms and Conditions with applicable law, the relevant provisions of Spanish law shall apply in place of the challenged provision.

      3. In the event of any dispute concerning these Terms and Conditions, the Company declares its willingness to resolve the dispute amicably, in particular through negotiations. If this is not possible or not satisfactory for the Client or Service Recipient, disputes shall be resolved by the competent common court.

      4. The Company reserves the right to amend these Terms and Conditions.

      5. The provisions of these Terms and Conditions are not intended to exclude or limit any rights of the Client, including the rights of the Client being a consumer. In the event of inconsistency between the provisions of these Terms and Conditions and such legal provisions, the latter shall prevail.

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