TERMS AND CONDITIONS

RULES AND REGULATIONS
1. General Provisions
1. These Rules and Regulations define the terms and conditions for booking and short-term or long-term rental services of the Properties available in the Company’s offer.
2. As part of the short-term or long-term rental service of the Properties, the Company undertakes to provide the Property selected by the Client for use for a specified period, and the Client undertakes to pay the agreed rent to the Company.
3. The Rules and Regulations specify the conditions for concluding and terminating short-term or long-term rental agreements for the Properties, additional services, as well as the types and scope of services provided electronically by the Company, the rules for providing these services, and the conditions for concluding and terminating agreements for the provision of electronic services.
4. In matters not regulated by these Rules and Regulations, the relevant provisions of Spanish law shall apply.
5. The Company makes every effort to ensure that the services provided within the Service are of the highest standard; however, the Company does not exclude the possibility of temporarily suspending the availability of the Service in the event of necessary maintenance, inspection, equipment replacement, or due to the need to modernize the Service, or changes to the platform, software, or the system provider of the Service.
6. Each Service Recipient, upon taking actions aimed at using the Electronic Services of the Service, is obliged to comply with the provisions of these Rules and Regulations.
7. Before concluding the Rental Agreement, the Client is obliged to read and accept these Rules and Regulations.

2. Definitions contained in the Rules and Regulations
1. The terms used in these Rules and Regulations shall have the following meanings:
a) Reservation Form – a form available on the Service enabling the conclusion of the Rental Agreement;
b) Client – the Service Recipient who intends to conclude or has concluded a Rental Agreement with the Company;
c) Property – the property subject to the Rental Agreement;
d) External Platforms – as defined in point 4.1 of the Agreement;
e) Rules and Regulations – these Rules and Regulations of the Service;
f) Reservation – an action consisting of selecting the Property, dates of stay in the Property by the Client, persons who will stay with him/her in the Property, and other conditions of such stay specified in the Rules and Regulations, carried out via the Service, through which a Rental Agreement is concluded in accordance with the terms of the Reservation and these Rules and Regulations;
g) Service – the website www.iimrentals.com;
h) Company or Service Provider – a limited liability company under Spanish law “INTERNATIONAL INVESTMENT MARBELLA RL, S.L.U.”, holding N.I.F number B70759014, with its registered office at Avenida José Banús, Edificio Málaga 2, apartamento 2D, Nueva Andalucía, Marbella (Málaga); registered in the Commercial Register of Malaga, volume 6,473, sheet 157, page MA-180.336, email address: info@iimrentals.com;
i) Rental Agreement – a rental agreement for the Property concluded between the Company as the lessor and the Client as the tenant for tourist or recreational purposes through the Service;
j) Electronic Service – a service provided electronically by the Service Provider to the Service Recipient via the Service;
k) Service Recipient – a natural person, legal person, or organizational unit without legal personality but granted legal capacity by law, using the Electronic Service;
l) Inquiry – an action consisting of selecting the Property, dates of stay in the Property by the Client, persons who will stay with him/her in the Property, and other conditions of such stay specified in the Rules and Regulations, carried out via the Service or by telephone, through which a Rental Agreement may be concluded in accordance with the terms of the Reservation and these Rules and Regulations.

3. Inquiry and Reservation
1. The condition for submitting an Inquiry or Reservation is to read and accept the Rules and Regulations at the time of submitting the Inquiry or Reservation.
2. Inquiries or Reservations concerning Properties may be made in the following ways:
a) by using the Reservation Form available on the Service;
b) by sending a message to the email address provided on the Service;
c) by phone number provided on the Service.
3. Additionally, Reservations may also be made through a platform cooperating with the Company, enabling the conclusion of the Rental Agreement — if such cooperation is established by the Company.
4. When submitting an Inquiry or Reservation, the Client is obliged to provide the following information:
a) full name;
b) email address;
c) phone number;
d) stay dates;
e) selected Property;
f) number of persons covered by the Reservation, i.e., the number of persons who will stay in the Property — provided that this number does not exceed the maximum allowed number indicated for the given Property;
g) planned arrival time;
h) additional preferences, remarks, questions — if any.
5. During the Inquiry or Reservation, the Client may also provide additional preferences, remarks, or questions — if any.
6. The Client and persons staying with him/her in the Property according to the Reservation acknowledge that, due to generally applicable laws, they may be required to perform additional actions related to making the Reservation and concluding the Rental Agreement, e.g., sending photos or scans of their identity documents to complete the Reservation.
7. The Company declares that it holds the legal title to the Property subject to the Rental Agreement concluded with the Client and that it is authorized to provide the service of temporary making the Property available for tourist or recreational purposes.
8. The Company informs that such legal title does not have to be (and with regard to at least some Properties is not) ownership of the Property. Therefore, upon the Client’s Inquiry, the Company will verify the availability of the selected Property and — if the Property is available for the Client’s selected dates — will confirm to the Client the possibility to make a Reservation and conclude the Rental Agreement regarding the said Property.
9. In case of Inquiry via the Service, the Company will respond to the Inquiry by email to the address provided by the Client.
10. In case of Reservation via the Service, the Company will confirm the Reservation by sending an email to the address provided by the Client, containing confirmation of acceptance of the Reservation, a summary of the Reservation, and the total cost of the Reservation and Rental Agreement. Confirmation of acceptance of the Reservation by the Company binds the Client to the Reservation.
11. Upon receipt by the Client of the email referred to in point 9 above, the Rental Agreement is concluded between the Company and the Client.
12. Independently of the above, the Company may provide additional services, including but not limited to: cleaning the Property, airport pickup for the Client, organizing transportation for the Client to a place indicated by them, providing additional equipment for the Property, e.g., children’s equipment.

4. Reservations made through external platforms
1. The Service Provider informs that all or some Properties offered through the Service may also be booked through external online platforms such as Airbnb or Booking.com (hereinafter: “External Platforms”).

5. Fees
1. The Client who made a Reservation may be — in accordance with the terms of the made Reservation — obliged to pay immediately part of the Rental Agreement price indicated in the Reservation summary.
2. The Client who concluded the Rental Agreement is obliged to pay the Rental Agreement price according to the terms of the Rental Agreement.
3. During the Inquiry, a Client with a discount code may enter it in the designated field, which will result in a reduction of the Reservation or Rental Agreement price.
4. The payment date is the date on which the payment is credited to the Company’s bank account.
5. Prices shown on the Service are in euro (EUR), gross amounts and include all applicable taxes — unless otherwise indicated.
6. Payments may be made using payment methods available on the Service.
7. The information on the Service does not constitute an offer within the meaning of the law. By submitting an Inquiry or Reservation, the Client makes an offer to conclude a Rental Agreement for the specified Property under the terms stated on the Service.
8. The Rental Agreement price of a given Property shown on the Service is binding at the time the Client makes the Reservation, and thus concludes the Rental Agreement. This price will not change regardless of price changes on the Service that may occur for individual Properties on given dates after the Rental Agreement is concluded by the Client.
9. The price indicated in the Inquiry is binding only if the Client makes a Reservation, thus concluding the Rental Agreement, on the day of the Company’s response

Change or Cancellation of Reservation
1. Changing the Reservation is possible only if, for another date chosen by the Client, the given Property has not yet been reserved. If the rental price of the given Property in the new date is higher than the previous one, the Client is obliged to cover the price difference. If the price of the given Property in the new date is lower than the previous one, the Company will refund the Client the price difference of the Property immediately, no later than within 14 days.
2. Cancellation of the Reservation by the Client is possible up to 7 days before the planned day of the start of the stay in the Property. In such a case, the amount paid by the Client, reduced by the cancellation fee (constituting 30% of the Rental Agreement price), will be refunded immediately, no later than within 14 days, to the bank account number indicated by the Client. If the Reservation is canceled after the above-mentioned deadline, no costs related to making the Reservation and concluding the Rental Agreement will be refunded to the Client. The provision of this point 6.2 does not apply to so-called non-refundable Reservations, i.e., Reservations that cannot be canceled. Information on whether the Reservation is refundable or non-refundable will be provided to the Client no later than before making the Reservation.
3. Apart from the situation indicated in point 6.2 above, the Reservation may be canceled by the Company if, due to reasons beyond the Client’s control, it is not possible to hand over the Property to the Client in the state compliant with its intended use on the date resulting from the Reservation. For example, the inability to hand over the Property may result from force majeure, failure in the Property, an error in the reservation system, loss of the Company’s legal title to the Property independent of the Company, or withdrawal of the Property from the Company’s reservation system. In such a case, the Client will be offered a Property of a comparable standard and in a comparable date, as far as possible and available, or the option of free cancellation of the Reservation.
4. The Company has the right to cancel the Reservation – and thereby terminate the Rental Agreement – due to force majeure, within 14 days from the occurrence of such reasons. If the Company cancels the Reservation due to force majeure, and the Company and the Client do not agree on a new Reservation date, the Company is obliged to refund the costs paid by the Client for concluding the Rental Agreement.

Check-in and Check-out
1. The hotel day – unless otherwise stipulated in the Service, particularly in the Reservation Form – begins at 11:00 on the day of the start of the stay according to the Reservation and ends at 16:00 on the day of the end of the stay according to the Reservation.
2. Check-in and check-out from the Property is only possible during the hotel day.
3. Check-in and check-out are carried out according to the instructions provided to the Client by the Company.
4. Upon check-in, the Company reserves the right to collect a deposit of 300 euros as security for damages caused by the Client or persons staying with them during the stay in the Property. The deposit amount may vary depending on the length of stay, the number of persons covered by the Reservation, and ordered additional services. If the Client is required to pay a deposit, they will be informed of this no later than before making the Reservation. Satisfaction of the Company from the deposited amount does not exclude the Company from pursuing claims exceeding the amount satisfied from the deposit.
5. Before the end of the last hotel day according to the terms of the Rental Agreement, the Client and persons staying with them are obliged to check out and thereby leave the Property premises. In case they do not leave the Property or fail to check out before the end of the last hotel day, the Client is obliged to pay 500 euros for each additional started hour of staying on the Property premises or failure to check out.
6. At the moment of check-out, the Client and persons staying with them according to the Reservation are obliged to leave all items, particularly all keys related to the Property, which they received from the Company in connection with the Rental Agreement or found in the Property – in the Property or in a place indicated by the Company (e.g., mailbox installed on the Property premises), or hand them over to the Company’s representative.
7. The Company reserves the right to check the technical condition of the Property at the moment of check-out. In case of damages found during the Client’s stay, the Client is obliged to cover the repair costs in full.
8. Late check-in, early check-out, or a smaller number of persons using the Property – compared to the check-in/check-out dates or number of persons indicated in the Reservation – due to reasons not attributable to the Company, do not entitle the Client to demand a refund for unused services.

Obligations of the Client and persons staying with them during the stay in the Property
1. The Client and persons staying with them according to the Reservation are obliged to use the Property solely for tourist or recreational purposes.
2. The Client and persons staying with them according to the Reservation are obliged not to sublet or allow free use of the Property to any third parties.
3. The Client and persons staying with them according to the Reservation are obliged not to provide the Property for overnight stay to persons other than the Client and those staying with them according to the Reservation. If the number of persons using the Property overnight exceeds the number indicated in the Reservation, the Client will be charged an additional fee of 200 euros per additional person per night.
4. The Client and persons staying with them are obliged to observe quiet hours in effect from 22:00 to 6:00.
5. Organizing any kind of parties in the Property – without prior written consent of the Company under pain of nullity – is prohibited.
6. There is an absolute ban on smoking cigarettes, electronic cigarettes, and using psychoactive substances in the Property. In case of non-compliance with the ban, the Company may charge an additional fee for deodorizing the Property in the amount of 1000 euros.
7. The Client and persons staying with them according to the Reservation, during their stay in the Property according to the Reservation date, are obliged – each time they leave the Property premises – to secure the Property, understood as locking the entrance door to the Property with a key, storing the keys to the entrance door in a way that prevents access by third parties to these keys, closing windows, turning off unnecessary lighting, turning off water, turning off gas devices (if any in the Property), and performing any other securing actions that can reasonably be expected.
8. The Client and persons staying with them according to the Reservation are not entitled to remove items located on the Property premises outside the Property premises.
9. The Client and persons staying with them according to the Reservation are obliged to return the Property in an unimpaired condition, except for deterioration resulting from normal use.
10. The Company and a person designated by the Company have the right to enter the Property for the purpose of removing malfunctions.

Changing or Canceling a Reservation

Changing a reservation is only possible if the selected property is still available for the new date chosen by the Client. If the rental price of the property in the new term is higher than the previous one, the Client is obliged to pay the difference. If the rental price of the property in the new term is lower than the previous one, the Company will refund the difference to the Client promptly, no later than within 14 days.
Canceling a reservation by the Client is possible up to 7 days before the planned start date of the stay at the property. In this case, the amount paid by the Client, minus a cancellation fee amounting to 30% of the rental contract price, will be refunded promptly, no later than within 14 days, to the bank account number provided by the Client. If the cancellation occurs after this deadline, no costs related to making the reservation and concluding the rental contract will be refunded to the Client. This provision does not apply to so-called non-refundable reservations, i.e., reservations that cannot be canceled. Information about whether the reservation is refundable or non-refundable will be provided to the Client no later than before making the reservation.
Apart from the situation described in point 6.2 above, the reservation may be canceled by the Company if, for reasons beyond the Client’s control, it is not possible to hand over the property to the Client in accordance with the reservation. For example, this may be due to force majeure, a failure in the property, a booking system error independent of the Company, loss of the Company’s legal title to the property, or withdrawal of the property from the Company’s booking system. In this case, the Client will be offered a property of comparable standard and date if possible, or the option to cancel the reservation free of charge.
The Company has the right to cancel the reservation—and thus terminate the rental contract—for reasons of force majeure within 14 days from the occurrence of such reasons. If the Company cancels the reservation due to force majeure and no new reservation date is agreed upon, the Company is obliged to refund the costs paid by the Client regarding the rental contract.

7. Check-in and Check-out

The hotel day—unless otherwise specified on the Service, especially in the Booking Form—starts at 11:00 on the day the stay begins according to the reservation and ends at 16:00 on the day the stay ends according to the reservation.
Check-in and check-out from the property are only possible during the hotel day.
Check-in and check-out occur according to the instructions provided to the Client by the Company.
Upon check-in, the Company reserves the right to charge a security deposit of 300 euros to cover any damages caused by the Client or persons staying with them during the stay. The amount of the deposit may vary depending on the length of stay, number of persons included in the reservation, and additional services ordered. If a deposit is required, the Client will be informed no later than before making the reservation. Satisfaction from the deposit by the Company does not exclude claims exceeding the amount covered by the deposit.
Before the last hotel day ends under the rental contract terms, the Client and persons staying with them must check out and leave the property. If they do not leave the property or fail to check out before the end of the last hotel day, the Client must pay 500 euros for each additional hour or part thereof spent on the property or for failure to check out.
Upon check-out, the Client and persons staying with them must leave all items, especially keys related to the property, either inside the property or at a location indicated by the Company (e.g., mailbox on the property) or hand them over to the Company’s representative.
The Company reserves the right to inspect the technical condition of the property at check-out. If damages caused during the stay are found, the Client must cover the full repair costs.
Late check-in, early check-out, or fewer persons using the property than indicated in the reservation—if not caused by the Company—do not entitle the Client to a refund for unused services.

8. Obligations of the Client and Persons Staying with Them During the Stay at the Property

The Client and persons staying with them according to the reservation are obliged to use the Property exclusively for tourism or recreational purposes.
The Client and persons staying with them according to the reservation are obliged not to sublease the Property or allow free use of it by any third parties.
The Client and persons staying with them according to the reservation are obliged not to make the Property available for overnight accommodation to persons other than the Client and those staying with them according to the reservation. If the number of persons using the Property for overnight accommodation exceeds the number indicated in the reservation, the Client will be charged an additional fee of 200 euros per extra person per night.
The Client and persons staying with them are obliged to observe the night quiet hours from 10:00 PM to 6:00 AM.
Organizing any kind of parties in the Property is prohibited without the prior written consent of the Company under penalty of nullity.
There is an absolute ban on smoking cigarettes, electronic cigarettes, and using psychoactive substances in the Property. In case of violation of this ban, the Company may charge an additional fee of 1000 euros for deodorization of the Property.
During their stay at the Property according to the reservation, the Client and persons staying with them are obliged—each time when leaving the Property—to secure the Property, which includes locking the entrance doors, storing keys in a way that prevents access by third parties, closing windows, turning off unnecessary lights, shutting off water, turning off gas appliances (if any), and performing any other reasonable security measures.
The Client and persons staying with them according to the reservation are not entitled to remove items located on the Property outside the Property.
The Client and persons staying with them according to the reservation are obliged to return the Property in an undamaged condition, except for normal wear and tear.
The Company and its authorized representatives have the right to enter the Property to remove any faults or malfunctions.

9. Stay of Pets

The presence of animals, including pets, on the Property is prohibited.
If pets are allowed on the Property, the Client will be informed of this no later than before making the reservation. In such cases, the provisions of this section 9 shall apply.
An additional fee may be charged for the stay of pets on the Property. The Client will be informed of this fee, including its amount, no later than before making the reservation. The fee may vary depending on the Property selected by the Client and the number of pets staying at the Property.
The Client is obliged to clean up after any pet staying at the Property.
The Client is responsible for any damages caused by the pet staying at the Property.

10. Liability

The Client is liable for any damages caused by the Client or persons staying with them on the Property.
The Company is not responsible for any inconveniences during the stay beyond its control, especially those related to construction or finishing works conducted on or around the Property (in the case of premises), interruptions of utility services for reasons beyond the Company’s control, or noise from neighboring Properties.
The Company is not responsible for any items left on the Property by the Client or persons staying with them.
The Company is not liable for loss or damage to vehicles left by the Client or persons staying with them on the Property, nearby the Property, or in external parking areas, except when the loss or damage to the vehicle on the Property is caused by the Company’s fault.
The Client is responsible for damages caused by themselves or persons staying with them on the Property—both those included in the Reservation and other persons staying with them—and is obliged to repair or compensate for such damages. Additionally, the Client must report such damages to the Company immediately but no later than upon check-out or leaving the Property before the end of the last rental day. Failure to report damages within this time is deemed as damage occurring during the Client’s rental period (unless previously confirmed otherwise).
In case of contamination of the Property by vomit or other contamination requiring cleaning to restore the Property to the condition prior to handing it over to the Client under the Rental Agreement (e.g., stains on walls caused by wine), the Client shall, upon the Company’s request, cover the necessary cleaning costs (e.g., walls, carpets, other contaminated items).
The Company reserves the right to claim compensation for damages at any time—even exceeding the amount paid by the Client—under general principles.
Neither the Company nor the Client shall be liable for failure or improper performance of their obligations under the Rental Agreement if such failure or improper performance results from force majeure.

11. Complaints

In case of any irregularities, the Client has the right to file a complaint. Complaints can be submitted via email to info@iimrentals.com or in writing to Avenida Jose Banus 2/2D, 29660, Marbella (Malaga).
The written or electronic complaint should include as much information and circumstances as possible regarding the details of the complaint, particularly the nature of the irregularity, the date it occurred, and contact details. Providing this information will facilitate and speed up the Company’s complaint handling.
The Company will respond to the Client’s complaint promptly, no later than 14 days from the date of complaint submission.
The response to the complaint will be provided on paper, via email to the email address from which the complaint was sent, or on another durable medium.
Complaints concerning reservations or rental agreements made via External Platforms should, where possible, be first directed to the respective External Platform, according to its complaint procedures.

12. Right to Withdraw from the Rental Agreement

The Company informs that in the case of contracts for accommodation services, other than for residential purposes or services related to recreation, the right to withdraw from a distance contract or off-premises contract does not apply.
The right to withdraw from the Rental Agreement applies to both the Company and the Client in the event of non-performance of the obligations by the other party within a strictly specified deadline.

13. Types and Scope of Electronic Services

The Service Provider enables the use of the Electronic Service through the Website in the form of making Reservations and concluding Rental Agreements.
The provision of Electronic Services to Service Recipients via the Website is carried out under the terms specified in the Terms and Conditions.
The Service Provider has the right to publish advertising content on the Website. Such content constitutes an integral part of the Website and the materials presented therein.

14. Conditions for Providing and Concluding Agreements for the Provision of Electronic Services

The provision of Electronic Services specified in the Terms and Conditions by the Service Provider is free of charge.
The agreement for the provision of the Electronic Service, consisting of enabling the submission of Reservations and conclusion of Rental Agreements via the Website, is concluded for a fixed term and terminates upon submission of the Reservation or conclusion of the Rental Agreement or upon the Service Recipient ceasing to submit or conclude them.
The technical requirements necessary to cooperate with the IT system used by the Service Provider are as follows:
a) computer (or mobile device) with Internet access;
b) access to an email account;
c) internet browser;
d) enabling cookies and JavaScript in the internet browser.
The Service Recipient is obliged to use the Website in a manner consistent with the law and good practices, respecting personal rights and intellectual property rights of third parties.
The Service Recipient is required to enter data that is accurate and truthful.
The Service Recipient is prohibited from providing unlawful content.

15. Complaints Related to the Provision of Electronic Services

The Service Recipient may submit complaints related to the provision of Electronic Services via the Website by sending an email to: info@iimrentals.com.
The email should include as much information and details as possible regarding the subject of the complaint, in particular the type and date of the irregularity as well as contact details. Providing this information will greatly facilitate and expedite the handling of the complaint by the Service Provider.
The Service Provider will handle the complaint promptly, no later than within 14 days from the date of submission.
The Service Provider’s response to the complaint will be sent to the email address provided by the Service Recipient in the complaint or in another manner indicated by the Service Recipient.

16. Intellectual Property

All content published on the Website is protected by copyright law. The Service Recipient bears full responsibility for any damage caused as a result of using any Website content without the consent of the rightful owner.

17. Personal Data

The administrator of the Client’s and Service Recipient’s personal data is the Company.
Detailed information regarding the processing of personal data can be found in the Privacy Policy available on the Website.

18. Final Provisions

Agreements concluded through the Website are governed by Spanish law.
In the event of any inconsistency between any part of the Terms and Conditions and applicable law, the relevant provisions of Spanish law shall apply in place of the contested provisions.
In the event of any dispute regarding these Terms and Conditions, the Company declares its willingness to amicably resolve the dispute, particularly through negotiations. However, if this is not possible or is unsatisfactory for the Client or Service Recipient, disputes will be resolved by the competent common court.
The Company reserves the right to amend these Terms and Conditions.
The provisions of these Terms and Conditions are not intended to exclude or limit any rights of the Client, including rights of the Client as a consumer. In the event of any conflict between the provisions of these Terms and Conditions and the above-mentioned regulations, the latter shall prevail.